There are a lot of things that could prevent you from sending mail:
- Check if your IP address is on any blacklists. You could use [dnsbl.info](http://www.dnsbl.info/) or any other similar service to check for your IP address.
- There are some consumer ISP routers out there, that block mail ports for non whitelisted domains. Please check if you can reach your server on the ports `465` or `587`:
When you encounter one or similar messages while trying to run mailcow: dockerized please check if you have the **latest** version of **Docker** and **docker compose**
This error tries to tell you that one of the (health) conditions for a certain container are not met. Therefore it can't be started. This can have several reasons, the most common one is an updated git clone but old docker image or vice versa.
A wrong configured firewall could also cause such a failure. The containers need to be able to talk to each other over the network 172.22.1.1/24.
It might also be wrongly linked file (i.e. SSL certificate) that prevents a crucial container (nginx) from starting, so always check your logs to get an idea where your problem is coming from.
## Address already in use
If you get an error message like:
```
ERROR: for postfix-mailcow Cannot start service postfix-mailcow: driver failed programming external connectivity on endpoint mailcowdockerized_postfix-mailcow_1: Error starting userland proxy: listen tcp 0.0.0.0:25: bind: address already in use
while trying to start / install mailcow: dockerized, make sure you've followed our section on the [prerequisites](../prerequisite/prerequisite-system.en.md/#firewall-ports).
Docker and iptables-based firewalls sometimes create conflicting rules, so disable the firewall on your host to determine whether your connection issues are caused by such conflicts. If they are, you need to manually create appropriate rules in your host firewall to permit the necessary connections.
If you experience connection problems from home, please check your ISP router's firewall too, some of them block mail traffic on the *SMTP* (587) or *SMTPS* (465) ports. It could also be, that your ISP is blocking the ports for *SUBMISSION* (25).
While Linux users can chose from a variety of tools[^1] to check if a port is open, the Windows user has only the PowerShell command `Test-NetConnection -ComputerName host -Port port` available by default.
To enable telnet on a Windows after Vista please check this [guide](https://social.technet.microsoft.com/wiki/contents/articles/910.windows-7-enabling-telnet-client.aspx) or enter the following command in an terminal **with administrator privileges**:
When migrating mailcow to another system (usually with a different CPU), Rspamd may report that it cannot load some (possibly all) `.hs` files because they were compiled for a different platform (CPU).
This is related to Hyperscan[^2], an Intel technique for precompiling regex schemas that Rspamd uses.
This feature provides a significant performance boost and is therefore heavily embedded in Rspamd.
To fix this bug, all `.hs` and `.hsmp` files must be deleted from the rspamd directory:
=== "docker compose (Plugin)"
``` bash
cd MAILCOW_ROOT # Usually /opt/mailcow-dockerized
docker compose exec rspamd-mailcow bash
rm -rf /var/lib/rspamd/*.hs
rm -rf /var/lib/rspamd/*.hsmp
```
=== "docker-compose (Standalone)"
``` bash
cd MAILCOW_ROOT # Usually /opt/mailcow-dockerized
docker-compose exec rspamd-mailcow bash
rm -rf /var/lib/rspamd/*.hs
rm -rf /var/lib/rspamd/*.hsmp
```
Restart Rspamd afterwards:
=== "docker compose (Plugin)"
``` bash
docker compose restart rspamd-mailcow
```
=== "docker-compose (Standalone)"
``` bash
docker-compose restart rspamd-mailcow
```
Now Rspamd recompiles the said regex maps again with Hyperscan.
!!! warning
The original Hyperscan works (as of May 2023) **ONLY** on x86. ARM64 is **not** expected to be officially supported by Intel[^3]
[^1]: [netcat](https://linux.die.net/man/1/nc), [nmap](https://linux.die.net/man/1/nmap), [openssl](https://wiki.openssl.org/index.php/Manual:S_client(1)), [telnet](https://linux.die.net/man/1/telnet), etc.
